National Healthcare Chain
While partnering with a national healthcare chain to enhance online booking conversions, our team identified a significant opportunity for business improvement by optimizing the in-patient experience, particularly the plan advisory portion of patient visits, which was fraught with confusing legal language and unreadable contracts.
By making minimal investments, we helped the organization pinpoint areas requiring new capabilities, additional training, or changes in provider communication with patients which intern unlocked over $100M in revenue.